Cancellation Policy

Cancellation policy for bookings with payment at the hotel

Free cancellation up to 24 hours before 14:00 hrs the day of arrival.

No-show or cancellation less than 24 hours before 14:00 hrs of the arrival date: the first night of your stay will be charged to your credit card.

Payment: The payment of the total amount of the booking will be made at reception on arrival.

The requested credit card details are only to guarantee the booking.

 

Cancellation Policy for “Prepayment Offer Online”

95% refund to your credit card for cancellations made at least 24 hours before 14:00 of the date of arrival

50% refund of the total amount to your credit card in case of no-show or cancellation less than 24 hours before 14:00 of the date of arrival

Payment: The total amount will be charged to your credit card when making the booking.

The credit card which was used for the payment must be shown at check-in at the reception. If you are not the card holder, please contact our booking department at reservas@thebrightside.travel before arrival.